Last Updated: 02-10-2025

1. General information

  • Company name: Zavepower Innovative Technology AB
  • Company registration number: 559354-0858
  • VAT registration number: SE559354085801
  • Contact email: support@zavepower.com

These terms apply to all orders placed within the European Union.

Definitions

  • Direct purchase: a purchase made directly from the official Zavepower webshop at www.zavepower.com.
  • Reseller purchase: a purchase made through an authorized Zavepower reseller, distributor, or retailer.

2. Products and pricing

  • All prices are stated in [EUR/SEK], including VAT where applicable.
  • Shipping costs, customs duties (if applicable), and additional fees are calculated and shown separately at checkout.
  • We reserve the right to change product prices, descriptions, or availability at any time without prior notice.

3. Orders and acceptance

  1. Place your order by selecting products and confirming your details at checkout.
  2. Once submitted, you will receive an order confirmation via email with all details.
  3. The purchase agreement becomes binding once we have accepted and confirmed your order.

We reserve the right to decline an order due to stock unavailability, pricing errors, or suspected fraudulent activity.

4. Payment

We accept the following payment methods:

  • Credit/debit card (Visa, Mastercard)
  • Klarna (where available)

All transactions are processed securely. Zavepower does not store payment details.

5. Shipping and delivery

  • We ship to all countries within the European Union.
  • Delivery times vary depending on destination: typically 2–10 business days.
  • Shipping costs are displayed at checkout. Free shipping may apply above certain order values.
  • If a product is delayed, you will be informed promptly.

Customs duties: For deliveries outside the EU, any applicable duties or taxes are the customer’s responsibility.

6. Right of withdrawal (14-day return policy)

In accordance with EU consumer law, you have the right to withdraw from your purchase within 14 days of receiving your goods.

How to withdraw:

  1. Notify the seller/retailer where you purchased the product (Zavepower webshop or an authorized reseller).
  2. Return the product unused, in its original condition and packaging.
  3. Refunds will be processed within 14 days after the returned product has been received (or proof of shipment has been provided).

Exceptions to withdrawal:

  • Custom-made or clearly personalized products
  • Products that cannot be returned for hygiene/health reasons once unsealed
  • Used products outside the withdrawal period

For withdrawals (change of mind), the customer is responsible for return shipping costs.

7. Legal guarantee and complaints (Reklamation)

All products sold within the EU are covered by the statutory legal guarantee:

  • Minimum 2 years in all EU countries
  • 3 years in Sweden

This means you may file a complaint if the product does not work as promised or has a defect.

Direct purchases:

If you purchased your product directly from the Zavepower webshop, please contact us at support@zavepower.comwith your order details and description of the issue.

Reseller purchases:

If you purchased your product from an authorized Zavepower reseller, your contract is with that reseller.

  • All complaints, returns, or warranty claims must be directed to the reseller in accordance with applicable consumer law.
  • The reseller is responsible for handling your claim and will coordinate with Zavepower if necessary.

Resolution of complaints:

If a product is found defective, you may be entitled to:

  • Repair
  • Replacement
  • Price reduction
  • Refund

Refunds (if granted) will be processed within 14 days of receipt of the returned product (or proof of return). Refunds will be made using the same payment method used for the purchase unless otherwise agreed.

Voluntary guarantee:

In addition to your legal rights, Zavepower offers a 2-year product guarantee covering manufacturing and material defects. This does not cover misuse, accidental damage, or normal wear and tear.

8. Customer responsibility

  • You agree to provide accurate and complete information when placing your order.
  • You are responsible for maintaining your account information and keeping your login details secure.

9. Limitation of liability

  • Zavepower is not liable for indirect losses, such as loss of income, profit, or other consequential damages.
  • We are not responsible for delays or failures caused by events beyond our control (force majeure), such as natural disasters, strikes, or governmental actions.

10. Intellectual property

  • All content on this website, including logos, images, product descriptions, and trademarks, belongs to Zavepower Innovative Technology AB and is protected by intellectual property laws.
  • You may not reproduce, distribute, or use any content without prior written permission.

11. Data protection and privacy

We comply with the General Data Protection Regulation (GDPR). Your personal data will only be used to process your order, deliver services, and improve your experience.

For full details, see our Privacy Policy.

12. Governing law and jurisdiction

These terms are governed by Swedish law. Any disputes shall be resolved in Swedish courts.

For cross-border disputes within the EU, you may use the European Commission’s Online Dispute Resolution platform:

👉 https://ec.europa.eu/consumers/odr

13. Contact details

For questions, concerns, or complaints, please contact:

📧 support@zavepower.com

Thank you for choosing Zavepower – Innovative Technology for a Better Spa Experience!