Question 1

Why is my spa not heating even though the temperature is below the target?

Accepted Answer

Spapilot uses a smart heating algorithm that considers electricity price, your schedule, and target temperature. If the current electricity price is above your set limit and no immediate heating is required, the system will defer heating to a cheaper time window. If you need the spa ready right now, activate Instant Heating from the app.

Question 2

Why does Spapilot sometimes wait before starting heating?

Accepted Answer

This is expected behavior when the Planner Dynamic mode is active. Spapilot looks ahead at upcoming electricity prices and calculates the optimal start time to have your spa at the target temperature exactly when you need it — without wasting energy heating too early.

Question 3

Why does the spa sometimes heat even when the electricity price is above my limit?

Accepted Answer

There are two situations: Temperature drop protection (if water falls too far below target) and Instant Heating being active (which overrides all price filters).

Question 4

What is the difference between Planner Basic and Planner Dynamic?

Accepted Answer

Planner Basic lets you set fixed time windows for heating. Planner Dynamic connects to real-time electricity price data and automatically determines the cheapest time to heat within your schedule.

Question 5

Why does the temperature sometimes drop below the target?

Accepted Answer

The spa control system may run filtration cycles that inhibit heating. In Dynamic mode, if electricity prices are very high and the temperature buffer threshold has not been crossed, Spapilot will wait for a cheaper price window.

Question 6

Why does my Spapilot device appear offline?

Accepted Answer

Spapilot requires a stable Wi-Fi connection. Common reasons: weak Wi-Fi signal, router restart, lost power to device, or firmware update in progress. Try restarting by unplugging USB cable for 10 seconds.

Question 7

How strong should my Wi-Fi signal be?

Accepted Answer

Spapilot requires a minimum Wi-Fi signal strength of -70 dBm for reliable operation. For best results, aim for -60 dBm or stronger. Spapilot supports 2.4 GHz Wi-Fi only.

Question 8

Can Spapilot be installed outside the spa cabinet?

Accepted Answer

Spapilot is designed to be installed inside the spa cabinet. Installing it outside is not recommended due to weather/moisture exposure, potential RS-485 signal interference, and USB power location.

Question 9

Why does Instant Heating ignore my price settings?

Accepted Answer

This is by design. Instant Heating is an override function for situations where you want the spa ready immediately. It bypasses all Planner schedules and electricity price limits and heats as quickly as possible.

Question 10

Why does the spa sometimes heat during filtration cycles?

Accepted Answer

Some spa control systems run combined filtration and heating cycles. The filtration pump activates the heater as part of normal operation, and Spapilot reports this as a heating event.

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